I was in a store the other day and asked where something was. The sales person said ''Let me show you.'' and walked with me to the part of the store I needed to go to. He then offered to get the item for me and helped me check out at the cash register closest to the item. I got what I needed within 5 minutes and the customer service experience was simple and easy.

Are you training your employees to go the extra mile and show customers where to go instead of just telling them? Even if you don't have a business where you can or need to show customers where things are, you can apply the general thinking to any business - the customer asks a question, you go a step above when answering.

The challenge is half cultural, half procedural. Some companies have developed an ''overachieving'' service culture where that sort of service comes naturally. Others have developed a service culture of mediocrity where going the extra mile is unheard of and maybe even discouraged. In addition to the culture, you also need procedures in place. Encouraging employees to actually lead customers instead of just telling them is a step in the right direction (no pun intended).

What are areas of your business in which you can show the customer where something is instead of just telling them?

"I was born in I856 in Kalamakee, Mich., of honest and reputable parents, one of whom Heaven has mercifully spared to comfort me in my later years. In I867 the family came to California and settled near Nigger Head, where my father
wow power leveling opened a road agency and prospered beyond the dreams of avarice. He was a reticent, saturnine man then, though his increasing years have now somewhat relaxed the austerity of his disposition, and I believe that nothing but his memory of the sad event for which I am now on trial prevents him from manifesting a genuine hilarity.

"Four years after we had set up the road agency an itinerant preacher came along, and having no other way wow power leveling to pay for the night's lodging that we gave him, favored us with an exhortation of such power that, praise God, we were all converted to religion. My father at once sent for his brother the Hon. William Ridley of Stockton, and on his arrival turned over the agency to him, charging him nothing for the franchise nor plant - the latter consisting of a Winchester rifle, a sawed-off shotgun, and an assortment of masks made out of flour sacks. The family then moved to Ghost Rock and opened a dance house. It was called 'The Saints' Rest Hurdy-Gurdy,' and the proceedings each night began with prayer. It was there that my now sainted mother, by her grace in the dance, acquired the sobriquet of 'The Bucking Walrus.'

"In the fall of '75 I had occasion to visit Coyote, on the road to Mahala, and took the stage at Ghost Rock. There were four other passengers. About three miles beyond Nigger Head, persons whom I identified as my Uncle William and his two sons held up the stage. Finding nothing in the express box, they went through the passengers. I acted a most honorable part in the affair,
world of warcraft power leveling placing myself in line with the others, holding up my hands and permitting myself to be deprived of forty dollars and a gold watch. From my behavior no one could have suspected that I knew the gentlemen who gave the entertainment. A few days later, when I went to Nigger Head and asked for the return of my money and watch my uncle and cousins swore they knew nothing of the matter, and they affected a belief that my father and I had done the job ourselves in dishonest violation of commercial good faith. Uncle William even threatened to retaliate by starting an opposition dance house at Ghost Rock.
world of warcraft power leveling
As 'The Saints' Rest' had become rather unpopular, I saw that this would assuredly ruin it and prove a paying enterprise, so I told my uncle that I was willing to overlook the past if he would take me into the scheme and keep the partnership a secret from my father. This fair offer he rejected, and I then perceived that it would be better and more satisfactory if he were dead.