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Authentic Success Forum General Discussion Mesra Malaysia
Let me show you (1 viewing) (1) Guest
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TOPIC: Let me show you
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zai (User)
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Gender: Female zaiton.ali Ethos Connect International zaiton_ethos@hotmail.com Location: Miri Sarawak Birthdate: 1985-09-26
Let me show you 3 Years, 1 Month ago Karma: 2  


I was in a store the other day and asked where something was. The sales person said ''Let me show you.'' and walked with me to the part of the store I needed to go to. He then offered to get the item for me and helped me check out at the cash register closest to the item. I got what I needed within 5 minutes and the customer service experience was simple and easy.

Are you training your employees to go the extra mile and show customers where to go instead of just telling them? Even if you don't have a business where you can or need to show customers where things are, you can apply the general thinking to any business - the customer asks a question, you go a step above when answering.

The challenge is half cultural, half procedural. Some companies have developed an ''overachieving'' service culture where that sort of service comes naturally. Others have developed a service culture of mediocrity where going the extra mile is unheard of and maybe even discouraged. In addition to the culture, you also need procedures in place. Encouraging employees to actually lead customers instead of just telling them is a step in the right direction (no pun intended).

What are areas of your business in which you can show the customer where something is instead of just telling them?
 
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Let me show you
zai 2009/03/27 19:45
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thread linkthread link Re:Let me show you
hollo11 2009/04/17 19:27
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